Terms
Terms of service
The agreement between your studio and MLJ, SASU for the use of StemCount. Last updated September 4, 2026.
1. Acceptance
These terms form a binding agreement between you, meaning the business that subscribes to StemCount and the people it authorizes to sign in, and MLJ, SASU, the publisher of the service. By creating an account, sending a request through this site or using any part of the service, you accept these terms on behalf of your business. If you do not accept them, do not use the service. Where your business has signed a separate written agreement with us, that agreement prevails over anything inconsistent here.
2. The service
StemCount is a web application for wedding and event florists. It lets you record floral designs as recipes made of varieties and stem counts, price those recipes against wholesale cost sheets you import, apply your own labor and markup rules, produce client proposals, generate consolidated wholesale order lists rounded to bunch sizes, track change orders and deposits, and print delivery day timelines with load, drive and install blocks. Depending on your plan it also produces margin and variance reports, season capacity planning and shared recipe libraries. The service is delivered over the internet through a browser and is provided as software as a service. No physical goods and no floral product are supplied under these terms.
We improve the service continuously. Features may be added, changed or retired. Where a change materially reduces functionality you rely on, we will give at least thirty days notice by email.
3. Accounts and eligibility
You must be at least eighteen years old and capable of entering into a contract in your jurisdiction. Accounts are for businesses and their staff. You are responsible for the accuracy of the registration details you give us, for keeping sign in credentials confidential, and for everything done under your account. Seats are counted per person who signs in. Sharing one set of credentials between several people is not permitted and may lead to suspension. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been compromised.
4. Acceptable use
You agree not to use the service to break the law, to infringe anyone's intellectual property, to upload malware, to attempt to gain unauthorized access to our systems or to another customer's data, to reverse engineer the application except where that right cannot lawfully be excluded, to resell access without written permission, or to place automated load on the service that degrades it for others. You also agree not to upload personal data about your own clients that you have no lawful basis to hold. We may suspend an account that presents a security risk, and we will tell you why.
5. Subscription and billing
StemCount is offered on three monthly plans, quoted and charged in US dollars: Solo Florist at $35 per month for one designer seat, Studio at $79 per month for up to four seats, and Studio Team at $159 per month for up to twelve seats. Prices are exclusive of any sales tax or value added tax that may apply, which will be added where required by law. Subscriptions renew automatically each month on the anniversary of the start date until cancelled.
Plan changes take effect at the start of the next billing month. Moving to a larger plan mid month is possible and is charged on a pro rata basis for the remainder of that month. If we change list prices, existing subscribers keep the current price for at least sixty days after written notice. Failed payments are retried, and if a balance remains unpaid after fourteen days access may be suspended until it is settled.
6. Cancellation
You can cancel at any time from the account page in your dashboard, without giving a reason and without speaking to anyone. Cancellation stops the next renewal and your access continues until the end of the period you have already paid for. We do not charge cancellation fees. Amounts already paid for the current month are not refunded, except where French consumer law or a mandatory local rule requires otherwise. Before your access ends you may export your recipes, proposals, order lists and event records.
7. Your data
Everything you put into StemCount stays yours: recipes, price sheets, markups, client records, proposals, order lists and reports. You grant us only the limited license needed to host, process, back up and display that content so we can operate the service for you. We do not sell it, we do not share it with wholesalers, and we do not use it to train models. You are the controller of any personal data about your own clients that you store; we act as your processor. Handling of personal data is described in the privacy policy. After termination we keep your data for thirty days so you can export it, then delete it from active systems, with backups aged out on the normal cycle.
8. Availability and support
We aim for 99.9 percent monthly availability, excluding scheduled maintenance, which is announced in advance and normally performed midweek outside US wedding season peaks. Support is available by email on business days, with a target first response within one business day. Studio Team subscribers receive an onboarding call and assistance migrating existing recipes.
9. Warranty disclaimer
The service is provided as it is and as available. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. StemCount performs arithmetic on data you supply. It does not guarantee that a wedding will be profitable, that a wholesaler will fulfil an order, or that market prices will hold. You remain responsible for reviewing every proposal and every order before it is sent.
10. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, including lost profits, lost bookings or loss of goodwill. Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability for fraud, for gross negligence, for personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
11. Indemnity
You agree to indemnify MLJ, SASU against third party claims arising from your unlawful use of the service, from content you upload in breach of these terms, or from your breach of data protection obligations toward your own clients. We will tell you promptly about any such claim and allow you to participate in the defense.
12. Changes to these terms
We may update these terms to reflect changes in the service or in the law. The current version is always published on this page with its date. Material changes are announced by email at least thirty days before they take effect, and continuing to use the service after that date means you accept them. If you do not accept a change, cancel before it takes effect.
13. Governing law and contact
These terms are governed by French law. Any dispute that cannot be settled amicably will be brought before the competent courts of Paris, France. Where you are a consumer, mandatory protections of your country of residence remain unaffected. For any question about this agreement, write to MLJ, SASU, publication director Jimenez Julien, at jimenezjulien42@gmail.com. Publisher identification details are on the legal notice page.